Terms of service

Effective Date: 10th April 2026

Welcome to Shrimati Heritage, a women’s fashion eCommerce brand offering women’s clothing choices. By accessing or using our website, you agree to be bound by the following Terms & Conditions.

 

 

1. General

  • These Terms govern your use of the Shrimati Heritage website and services.
  • By using our website, you confirm that you are at least 18 years old or accessing under parental supervision.
  • We reserve the right to update or modify these Terms at any time without prior notice.

 

 

2. Products & Pricing

  • We specialize in women’s apparel, including sarees, suits, co-ord sets, and dress material.
  • All product prices are listed in INR (₹) and are inclusive/exclusive of taxes as mentioned.
  • We reserve the right to change prices, discontinue products, or modify product details at any time.

 

 

3. Orders & Payments

  • Orders are confirmed only after successful payment.
  • We accept payments through secure third-party payment gateways.
  • Shrimati Heritage is not responsible for payment failures caused by external payment providers.

 

 

4. Shipping & Delivery

  • We aim to process and ship orders within the committed timeline.
  • Delivery timelines may vary depending on location and external factors.
  • Shrimati Heritage is not liable for delays caused by courier partners or unforeseen circumstances.

 

 

5. Return & Exchange Policy

We offer returns or exchanges within 5 days of delivery. Returns happen only in cases where a damaged product is received.

  • A ₹100 reverse shipping fee will be applicable for returns or exchanges.
  • Requests made after 5 days of delivery will not be accepted.
  • Returns or exchanges for damaged, missing, or incorrect items will only be accepted if a clear unboxing video is recorded from the opening of the sealed package without any cuts or edits.
  • Sale items are not eligible for return, exchange, refund, or store credit under any circumstances, except in the unlikely event that an incorrect or defective product has been delivered.

(For detailed information, please refer to our Return/Exchange Policy page.)

 

 

6. User Responsibilities

By using our website, you agree:

  • To provide accurate and complete information.
  • Not to misuse the website for fraudulent or illegal activities.
  • Not to copy, reproduce, or exploit website content without permission.

 

 

7. Intellectual Property

  • All content on this website (images, videos, logos, designs, text) is the property of Shrimati Heritage.
  • Unauthorised use, reproduction, or distribution is strictly prohibited.

 

 

8. AI-Generated Content & Technology Use

Shrimati Heritage may use AI technologies in the following areas:

  • Product images, videos, and creatives may be AI-generated or enhanced.
  • AI may be used for virtual styling, product visualisation, and model representation.
  • AI-driven tools may personalise product recommendations and advertisements.
  • AI may be used in marketing platforms (such as Meta & Google) for performance optimisation.

By using our website, you acknowledge and accept the use of such technologies.

 

 

9. Limitation of Liability

  • Shrimati Heritage shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
  • We do not guarantee that the website will always be error-free or uninterrupted.

 

 

10. Third-Party Services

  • Our website may include links or integrations with third-party services (payment gateways, analytics tools, etc.)
  • We are not responsible for the policies or practices of these third parties.

 

 

11. Privacy

  • Your use of our website is also governed by our Privacy Policy.

 

12. Governing Law

  • These Terms & Conditions shall be governed by and interpreted under the laws of India.

 

13. Termination

  • We reserve the right to terminate or suspend access to our website for users who violate these Terms.

 

 

14. Contact Information

For any questions regarding these Terms & Conditions:

Please contact us:

📧 support@shrimatiheritage.com
☎️ 8815054014
📍 SMT Designer, Roshan Pura Sq, Bhopal